Privacy Policy

• Personal Information: Name, email address, phone number, driver's license details, and identification documents.
• Payment Information: Credit card details and billing information.
• Usage Data: Information about how you interact with our website and services, including IP address, browser type, and access times.
• Location Data: GPS and other location-based data for vehicle tracking and service optimization.
• Insurance Information: Details related to your insurance coverage and claims.

We use your information to:

• Provide and manage car rental services.
• Process payments and manage billing.
• Respond to your inquiries and provide customer support.
• Improve and personalize your user experience.
• Ensure vehicle safety and manage fleet operations.
• Comply with legal obligations and regulatory requirements.

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes.
• Contractual Necessity: To fulfill our contractual obligations with you.
• Legal Obligations: To comply with legal and regulatory requirements in Abu Dhabi and the UAE.
• Legitimate Interests: For our legitimate business interests, such as improving services and ensuring security.

We do not sell your personal data. However, we may share information with third parties in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Insurance Partners: For managing insurance policies and claims related to vehicle rentals.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You have the right to:

• Access, update, or delete your personal information.
• Withdraw your consent at any time where we rely on consent to process your data.
• Request data portability.
• Object to the processing of your data for legitimate business interests.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@afaqplus.ae
• Phone: +971 4 123 4567
• Address: Afaq Plus Car Rental, Sheikh Zayed Road, Abu Dhabi, UAE